All claims for staysure.co.uk travel insurance are handled by Mondial Assistance UK Ltd. We recommend you consult your Policy Wording before making any claim.

Please note: You will be asked to provide your policy number on each occasion. If you do not have your policy number for whatever reason, please do not hesitate to contact our customer services team on 0870 046 4560 or email: claims@staysure.co.uk

Requesting assistance

In an emergency, first check that the circumstances are covered by this policy. Having done this telephone mondial assistance stating your name and policy number.

Helpline

Numbers

Amendments / Upgrades

At staysure.co.uk we recognise that your personal circumstances may alter after the purchase of your insurance. If you have an Annual Multi-Trip Policy we ask that you notify us of any change of address or contact details in order to fulfill our requirement to invite renewal not less than 21 days prior to expiry.

It is possible to amend certain sections of this policy; however an additional charge may apply outside of the 14 day cooling-off period. Please notify our customer service team on 0870 046 4560 or email: info@staysure.co.uk